Question 1

What type of services do you offer?

Accepted Answer

We offer a full range of services including regular housekeeping, deep cleaning, move-in/move-out cleaning, and specialized services like carpet cleaning, window washing, laundry services, etc.

Question 2

How often should I schedule cleaning?

Accepted Answer

It depends on your needs. Many clients choose weekly or biweekly cleanings; others opt for monthly deep cleans. We can help determine a frequency that fits your lifestyle and budget.

Question 3

Do I have to supply my own cleaning products and equipment?

Accepted Answer

Typically, we bring all necessary supplies and equipment. However, if you prefer we use specific products (e.g., eco-friendly or hypoallergenic), let us know and we can accommodate.

Question 4

Can I schedule a same-day or emergency cleaning service?

Accepted Answer

We do our best to accommodate urgent requests. Availability varies, so we recommend calling or booking online as early as possible.

Question 5

What if I need to reschedule or cancel?

Accepted Answer

We understand plans can change. Please give at least 24–48 hours’ notice to avoid cancellation fees (policy may vary).

Question 6

How do you determine the cost of cleaning services?

Accepted Answer

We base our pricing on factors like the size of your home, scope of work, and frequency of service. We typically provide a free quote or walkthrough to assess your needs.

Question 7

Do you charge by the hour or offer flat rates?

Accepted Answer

We can do either, depending on your preference and the job requirements. Hourly rates offer flexibility, while flat rates provide predictability.

Question 8

What payment methods do you accept?

Accepted Answer

We typically accept cash, check, and major credit or debit cards. Some companies also offer online payment options like PayPal or direct bank transfers. When making out checks, please write them out to March Property Solutions.

Question 9

Will the same cleaning team come every time?

Accepted Answer

We strive for consistency, assigning the same team to your home so they become familiar with your preferences. If scheduling conflicts arise, we’ll let you know ahead of time.

Question 10

Do you conduct background checks on your employees?

Accepted Answer

Reputable companies typically perform thorough screenings and training so yes we do.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

That’s up to you. Many clients provide a key or access code if they’re away. We handle all keys securely, and team members are trained to lock up upon completion.

Question 12

How do I provide feedback or request changes?

Accepted Answer

You can reach out via phone, email, or an online portal if provided. We value your feedback and will adjust our services accordingly.

Question 13

How do I prepare for the cleaning team’s arrival?

Accepted Answer

Basic tidying (e.g., picking up clothing, toys) helps the cleaning team focus on deeper cleaning. Let us know if you have pets or special instructions.

Question 14

Who do I contact if I have a question after hours?

Accepted Answer

Many companies have an after-hours voicemail or email system; leave a message, and we’ll get back to you promptly the next business day.

Question 15

Can I add tasks like organizing closets, cleaning the garage, cleaning gutters, etc?

Accepted Answer

Yes, typically these are arranged in advance so we can allocate enough time and resources.

FAQ

Frequently asked questions